Effective date: 12 May 2025
XTraining Academy is the professional consultancy and training division of MLT Group. This policy explains how we handle personal information when you visit our website, contact us, register interest in a program, or use an authenticated area of the service.
Information we collect
When you send a callback request, we collect the name, phone number, email address, company, and message that you choose to provide. If you use an authenticated area, we also process the account details needed to provide access and manage your session.
Our service may also receive basic technical information, such as browser and device details, as part of operating, protecting, and troubleshooting the website. Please do not submit sensitive personal information through a contact form.
How we use information
- Respond to questions, callback requests, and program enquiries.
- Provide, maintain, and improve our training and consultancy services.
- Secure the website, prevent misuse, and investigate technical or security incidents.
- Meet applicable legal, regulatory, and accounting obligations.
When information is shared
We may share information with service providers that help us host, secure, operate, or communicate through the service. We require those providers to handle information only for the relevant service purpose. We may also disclose information where required by law, to protect our rights, or as part of a business reorganization.
Security and retention
We use reasonable technical and organizational safeguards, including access controls and protected session mechanisms. No online service can guarantee absolute security. We retain information only for as long as it is needed for the purposes described here, to resolve disputes, enforce agreements, or meet legal obligations.
Cookies and sessions
The website uses essential cookies to maintain authenticated sessions and protect requests. You can manage cookies through your browser, but disabling essential cookies may prevent sign-in and other protected features from working.
Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction of your personal information. You may also object to certain processing. Contact us to make a request; we may need to verify your identity before responding.
Updates to this policy
We may update this policy when our services or legal obligations change. The effective date at the top of this page shows when the current version was issued.
Contact us
For privacy questions or requests, contact info@xtrainingacademy.om or use the contact form.